FAQ

Who is MERAKI Artisan?

We are a specialty coffee micro roaster, Artisan bakery, and a chocolate bean-to-bar makers, based in Jeddah, Saudi Arabia. We import our green coffee seeds, which we then roast in our shop before serving them to you. We also import our cocoa beans.

 

When is the coffee roasted?

We mainly roast to order for large orders. As for small orders (less than 3kg), we roast bi-weekly, usually every Sunday and/or Monday. In that way, we guarantee that you will only receive fresh roasted coffee that is in peak flavor and is ready for brewing. We also offer our house blend, for those who want to play it safe, or are in a hurry to receive their coffee for espresso and milk based drinks.

 

What is "bean-to-bar" chocolate?

We are chocolate makers, which means, we import raw cocoa beans, and only the highest quality from different origins, and then we roast the cocoa beans to perfection, and after a simple process, we grind and mix the cocoa nibs to turn it into delicious, premium chocolate bars. This is chocolate like you never tasted before! Available on our website and at our store.

  

Why do MERAKI's products cost this much?

First, we import our own rare green coffees and roast them to perfection and pay higher premiums than the market or the "Fair Trade" minimum for our green coffee suppliers, this is to encourage sustainability and to meet farmers pay rights, The second reason is that we import and use the highest quality ingredients. Third, we do almost everything from scratch. We grind our direct trade cocoa beans for 72 hours before molding them into amazing chocolate bars, we make our own ice creams from only the best madagascan vanilla beans, and we operate a scratch kitchen so every dish feels like it is homemade. Relatively speaking, when an individual alone makes a craft item, it takes a lot of effort and time to produce such products with perfection in mind. Finally, we aim to hire and train the best team and provide a safe and a unique work environment, maintaining that costs a lot of time and money.

We assure our customers that the value exceeds the price tag.

 

What is your satisfaction guarantee policy?

We are confident that our customers will love our coffee. Therefore, we offer 100% satisfaction guarantee or your money back. If it's difficult to send back the coffees to us,  you can keep it. No worries.

 

Do you own a coffee shop?

We do. Abdulmaqsud Khojah street - City Yard, Jeddah. We are working on expanding to other locations. Stay tuned!

 

Why did you open a cafe or a public coffee shop like everyone else?

We spent the last few years researching, learning, and listening to our customers. We now know the ins-and-outs, the how, the why and the what of a great coffee shop experience, roasting, making exceptional coffee, chocolate and food!

 

Why do you only sell whole beans coffee?

It’s important to us to keep your coffee as fresh as possible, as long as possible. We use special coffee bags to minimize coffee oxidation and only allow the coffee to degas. By grinding the coffee, we basically are accelerating the oxidation process, which leads to loss of aroma and flavors quickly. So, whole beans is the way to go!

  

Do you supply beans to offices, restaurants and coffee shops?

Yes. We have a dedicated roaster for large orders. We would love to work with you and have your employees or customers enjoy the finest coffee in town. For more information please send an email to business@merakicoffee.sa